For Nieves, diversity is directly linked to inclusion. The core values at IBM are talent, a good working environment that serves diverse market places and the community itself and this is why companies like IBM have placed so much emphasis in its corporate culture and diversity policy . 

IBM was born in 1896, of course well before the company launched its first computers and laptops in 1950s. However, IBM was already a pioneer in diversity issues. In 1899, the company hired the first women and black people and 15 years later, they hired the first person with a disability. In 1953, IBM launched the Equal Opportunities Policy well before the US launched a federal law against several types of discrimination in the 1960s. IBM was already establishing the pillars for a future diversity policy which they firmly believe in and promote through its senior management. This is the key to enforce such policy.

In terms of multicultural environments, IBM believes that inclusion of all types of people is essential given the fact that we should recognize that society is very diverse and this will contribute to social cohesion. During the conference, Nieves Delgado mentioned the difficulty of understanding each other in a multicultural environment. She mentioned the fact "that no one understands each other due to a problem of under communication".  Although we all speak the same language we may not transmit the same message with our level of English.  In some cases, it was also difficult for her to be a business woman in certain Middle East countries.

In other areas such as GLBT, people with disabilities or work/life integration, IBM is doing a great effort to include these members of the society. For example, IBM offers sabbatical periods given that Generation X employees value free time at the top of their priority list. Making work compatible with your personal life does only refer to looking after children.

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